Refund policy

Refund Policy

At Nasella.store, we want you to be completely satisfied with your purchase. Please review our refund and return policy below.

1. Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

2. Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons, including personal care and beauty devices that have been opened or used.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

4. Exchanges

If you received a defective or damaged item, please contact us so we can arrange a replacement.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.

6. Late or Missing Refunds

If you have not received your refund after the stated period, please check with your bank or payment provider first, then contact us.

7. Contact Us

To start a return or if you have any questions about refunds, please contact us at support@Nasella.store.